Do you provide customer loyalty programs?

Accumulate is a specialist provider of employee recognition and reward programs, and sales, KPI and third party reseller incentive programs. If you are looking for a customer loyalty program, contact our sister company, Vii - specialists in retail customer loyalty programs and gift card solutions.

How do I set up a new program?

Seeking expert advice is an important step, however prior to this, it is critical to ask yourself some key questions; do you have executive support for a program? Do you have an allocated program budget? Do you know who you want to reward, recognise or incentivise, and for what? At this point a specialist provider such as Accumulate can discuss a tailored solution with you to achieve your desired results.

Why put an R&R or incentive program online?

An online program creates a more consistent approach to recognising and rewarding your employees, sales people or resellers, regardless of geographic location. It allows you to integrate multiple programs within your business, and delivers you numerous features and benefits including real time participant communications and reporting, reduced administrative requirement and greater budgetary control. Participants gain the control to choose rewards from the extensive online catalogue, and have easy access to their personal performance history.

Why recognise great performance?

There is plenty of empirical and anecdotal evidence to show that many employees value performance recognition highly, and will leave an organisation if they do not receive it. Companies must weigh up the cost of a structured approach to recognition and reward, against the opportunity costs involved in losing a good employee, such as those related to recruitment, training, loss of knowledge and possibly customers, reduced project momentum and employee morale.

What rewards motivate people?

It is now widely accepted among progressive organisations that a blend of cash and non-cash rewards is vital to motivating people and driving performance improvement. In terms of what sort of non-cash rewards work, firstly ask who you want to motivate, and why? That will help you answer whether your people or sales teams will respond to merchandise, travel, experiences, gift cards, public recognition, career development opportunities, or even a simple pat on the back.

How is Fringe Benefit Tax (FBT) applied?

Since 1st April 2007, the FBT benefits threshold has been $300. The application of FBT to reward spend on your employees or sales people is dependent on how much you are spending per individual, how often and your company’s treatment of FBT. We recommend you discuss the likely FBT impact with your financial advisor.

How do I improve the performance of our program?

If you’re currently running your program in-house, or taking an ad hoc approach to recognition, rewards and incentives, chances are your activities are not as targeted or as effective as they could be. By outsourcing partial or complete management of your program, you will overcome operational issues and inefficiencies, while also gaining access to specialist advice that can help identify additional strategic opportunities for your program and ensure its alignment with your workplace performance and/or sales objectives.

I can’t afford a program; what is the next best option for rewarding my staff?

For rewards, gifts or incentives on a smaller scale, consider setting up a corporate account to buy bulk orders of retail gift cards or merchandise, experiences and travel.