Getting Engaged

Publication: HRMONTHLY
Date: JUNE 2005

EMPLOYEE engagement at Insurance Australia Group has increased “substantially”, boosted by a reward and recognition program which was introduced two years ago, says the group’s senior manager, remuneration and benefits, Alex Christie.

The Group has seen a link between the program and improved employee engagement, says Christie, “one of our key measures of success”. The employee reward program is part of IAG’s strategy to attract, reward and retain quality employees.

IAG approached Accumulate to provide a tailor-made program after receiving feedback from staff through its annual employee survey. “One of the issues raised by our people was that sometimes there was not adequate recognition for their contributions and achievements,” says Christie. Under the program, IAG’s employees are nominated to receive points for superior performance in four categories: helping others; leadership; sustainability and innovation; and achievement. “Managers are charged with approving allocations of points which can be redeemed for a range of products and experiences such as leisure activities, sporting goods, homewares and electrical items.”

Employees receive certificates for each successful nomination. These certificates are presented at workplace forums such as team meetings.

IAG chose Accumulate because it could provide a program to meet the company’s needs. “We wanted a program that could be delivered to all employees across the country. Accumulate offered an online solution that could be accessed and used anywhere in Australia,” says Christie.

Being online, says Christie, also enables IAG to track and measure reward and recognition activity across the company.

For more information about the Accumulate employee recognition rewards programs and software, sales & channel incentive programs or customer loyalty programs call 1300 733 725 or email info@accumulate.com.au