Call Centre Performance Programs

We will help you achieve sustainable improvements in call centre performance relating to customer service quality, sales volumes and KPI results with a tailored call centre motivation, incentive or rewards program.

Accumulate can tailor a program to help you:

• Attract new staff
• Reduce staff turnover resulting from repetitive work
• Optimise individual & team performance
• Improve customer service quality 
• Boost the performance of a third party call centre provider

A fully managed solution

Call centre programs can be delivered offline and via our purpose-built web-based management platform that integrates performance targets, performance dashboards, leaderboards, rewards catalogues and redemptions, budgeting and performance reporting.

Choose from a wide range of employee rewards & incentives

Your employees can choose from our fantastic employee rewards and incentives range that features over 3,000 items including merchandise, experiences, gift cards and vouchers, and travel – something for every taste and budget.

We can also assist with instant recognition options such as e-cards, certificates and points vouchers.